Freedompro

Need to return an item? I'm sorry our items aren't what you were looking for, but that's okay-we're here to help!

You may return the product as long as it is intact, complete with box and invoice, within 14 calendar days of receiving the order.

Note: If you purchased from one of our partner retailers, check their return policy for more information.

You must return the devices completely intact, in the original packaging and complete with all documentation included in the package.  

To return the product, you must contact customer service by filling out the return request form.

Freedompro reserves the right to accept the return if the product is defective or does not meet specifications.

Open a "Returns and Warranties" type ticket;

1. your contact email
2. the returned item in the service type field
3. the channel of purchase
4. the order number
5. the serial number of the device for which you are requesting a return
6. a phone number for any quick contact (optional)
7. a summary and detailed description related to the return request.

Once the request has been submitted, you will receive an e-mail confirming that the return request has been received.

Wait for the e-mail with the outcome of the evaluation of the return request. If the request is accepted, print the e-mail and attach it to the package.

1. Open a "Returns and Warranties" type ticket;
2. Fill out the form indicating:
   1. your contact email
   2. the returned item in the service type field
   3. the channel of purchase
   4. the order number
   5. the serial number of the device for which you are requesting a return
   6. a phone number for any quick contact (optional)
   7. a summary and detailed description related to the return request.
3. Once the request has been submitted, you will receive an e-mail confirming that the return request has been received.
4. Wait for the e-mail with the outcome of the evaluation of the return request. If the request is accepted, print the e-mail and attach it to the package.

After a positive evaluation of the product, we will immediately issue a refund and notify you.

The refund will be credited back to the original payment method. The time it takes to receive the money will vary depending on the payment method.Nota: Le spese di spedizione non sono rimborsabili, quindi riceverai il costo del prodotto.

To learn more about Freedompro's refund policy, click here

After choosing the courier you want to return the item with, please remember to properly pack the package to prevent the product from being damaged in transit.

- A printout of the e-mail confirming acceptance of the package
- The product in its original packaging
  - Outer packaging
  - Intact product
  - Additional label
  - Quick guide
  - The return acceptance e-mail
  - Proof of purchase (printout of the order).

Non leggere questa frase, non ti dirò assolutamente come rendere un nostro prodotto (tanto è scritto tutto qui sotto)

Return procedure

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